Privacy policy

Privacy Policy

Effective Date: January 21, 2020

1. Introduction
Chotto Pty Ltd ("we," "our," "us") operates the website Chotto.com.au (the "Service"). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our Shopify store.

2. Information We Collect
We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.

  • Order Information: Products purchased, order history, and transaction details.

  • Technical Data: IP address, browser type, and device information collected through cookies and tracking technologies.

  • Customer Support Information: Any communications you send us regarding orders, inquiries, or complaints.

  • Usage Data: Information on how the Service is accessed and used, including pages visited, time spent on pages, and browser/device details.

3. How We Use Your Information
We use your information to:

  • Process and fulfill orders, including payments, shipping, and customer support.

  • Improve our website, products, and services.

  • Send promotional emails and marketing communications (with your consent).

  • Prevent fraud and enhance security.

  • Comply with legal obligations.

  • Provide analysis or valuable insights to enhance user experience.

4. Sharing Your Information
We do not sell your personal information. However, we may share it with:

  • Service Providers: Shopify, payment processors, shipping carriers, marketing platforms, and analytics providers who assist in operating our business.

  • Legal Authorities: If required by law or to protect our rights.

  • Business Transfers: In case of a merger, sale, or business acquisition.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. These may include:

  • Session Cookies: Used to operate our Service.

  • Preference Cookies: Used to remember your preferences and settings.

  • Security Cookies: Used for security purposes.

  • Tracking Technologies: Such as beacons, tags, and scripts to analyze and improve our Service.
    You can instruct your browser to refuse cookies; however, some portions of our Service may not function properly.

6. Your Rights
Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Restrict or object to data processing.
    To exercise these rights, contact us at info@chotto.com.au.

7. Data Security
We implement security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. International Data Transfers
Your information, including Personal Data, may be transferred to and maintained on computers outside your jurisdiction where data protection laws may differ. By using our Service, you consent to this transfer. We take reasonable steps to ensure your data remains protected.

9. Third-Party Links
Our Service may contain links to third-party sites. We are not responsible for their content, privacy policies, or practices. We recommend reviewing their policies before providing personal data.

10. Children's Privacy
Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us at info@chotto.com.au, and we will take appropriate action.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will notify you via email or a prominent notice on our website before they become effective.

12. Contact Us
For questions about this Privacy Policy, please contact us at:
Chotto Pty Ltd
Chotto.com.au
Email: info@chotto.com.au